Support
Maintenance and support
We take responsibility for a defined live system, keep its dependencies current, investigate reported faults and deliver agreed improvements through a visible work queue.
Request a scopeA good fit when
- A live system needs regular technical ownership
- Bugs and small changes are building up without a clear queue
- You need an assessment before taking over or extending an existing codebase
Common builds
- Dependency and security updates
- Bug diagnosis and corrective work
- Performance and reliability improvements
- Small feature releases and technical documentation
Included work
What can be scoped into the project.
- 01Initial technical assessment
- 02Prioritised maintenance queue
- 03Routine updates and fixes
- 04Release and incident notes
- 05Backup and deployment review
- 06Monthly work summary where applicable
Delivery
How this project runs.
We begin with a technical assessment and agree what is covered, how requests are prioritised and the expected response for urgent and routine work.
The proposal records the included work, exclusions, client responsibilities, review points, timing and fees before delivery starts.
Next step